Collections Specialist

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

Job Summary

We are looking for a competent Collections Specialist to contact customers and collect outstanding invoices. You will struck a balance between maintaining trustful relationships, and ensuring timely payments of outstanding balances. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Working hours: 1 - 9pm

We offer:

• Opportunity to work on a great product 
• Remote / Pet-friendly office
• Paid team lunch (when the team is in the office) 
• Provided equipment and technology in support of remote work
• Private healthcare insurance for you and your family
• Team building events
• Internal referral fees between €300 and €1.000
• Reference: OuirW6x9828cJn4QWCDmj_YVejQqA_gZz14eIAZW6_4.

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Check out our Careers page for more information on how we work! 

Responsibilities:

• Contact customers with overdue accounts and collect the overdue amount
• Maintain records of contacts and attempted contacts with delinquent accounts
• Investigate historical data for each debt or bill
• Take actions to encourage timely debt payments
• Resolve billing and customer credit issues
• Research and resolve payment discrepancies
• Generating and maintaining AR reporting 
• Analysis of payment trends
• Receivable performance review
• Reconciling customer accounts
• Assist in obtaining remittance advices from customers
• Assist in maintenance of files and accounts receivable documentation and other miscellaneous filings
• Assist where necessary in credit applications
• Ad-hoc tasks

Requirements:

• Proven experience as a Collection Specialist or similar role
• Good command of the English language
• Excellent communication skills (written and oral)
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel- vlookup, pivot table)
• Knowledge of billing procedures and collection techniques
• Comfortable working with targets
• Analytics experience using data to drive decision making
• Ability to synthesize large data to develop qualitative and quantitative reports for customers and management
• Patience and ability to manage high volume
• Skilled in negotiation
• Problem-solving skills

Sounds like an exciting challenge for you? Then these are the next steps:

Hiring process:

1. You let us know that you find this role interesting by sending us your CV
2. Our friendly HR contacts you promptly to schedule a short call to exchange additional information
3. We organize technical assessment and interview where you get the opportunity to meet the rest of the team you would be working with
4. One final interview to talk about your experience, expectations and plans
5. We think we are a great match, send you a job offer, you agree and accept :)

Looking forward to hearing from you!