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Complaint Specialist - Mobi banka

Belgrade

Key responsibilities and deliverables:

  • Receiving, classification and record of written complaints of bank customers
  • Collecting information and documentation, processing and preparation of responses to customers’ complaints
  • Communication with all departments regarding customers’ complaints
  • Sending prepared responses to customers
  • Receiving and recording of NBS’ requests for statement
  • Collecting information and documentation, processing and responding to the National Bank of Serbia
  • Proposing mediation in solving disputes
  • Preparing and creating internal and external reports regarding complaints
  • Participation in testing of relevant activities, identification of problems in the work and make proposals for improvement products and services of Bank
  • Customer education through written communication
  • Providing support on complaints handling among all organization employees
  • Handling all other tasks delegated by the direct superior
  • Cooperation with team of Complaint Officers

For the good start, you will need:

  • University degree (preferable in Law)
  • At least 3 years of experience on similar positions
  • MS office proficient
  • Fluency in English

Personal attributes:

  • Ability to work under pressure and multi-task
  • Loyal, hardworking and dedicated
  • Must be a flexible, responsible person with initiative.
  • Ability to work well on cross-functional teams
  • Taking responsibility and initiative
  • Independent at work
  • Good time management

You will enjoy:

  • Working in a dynamic environment which allows you to grow and develop within it
  • Competitive benefits and great working conditions
  • Career development opportunities

Please apply by 09.03.2020.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Telenor d.o.o.


Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj,…

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