Complaint Specialist - Mobi banka

Belgrade

Key responsibilities and deliverables:

• Receiving, classification and record of written complaints of bank customers
• Collecting information and documentation, processing and preparation of responses to customers’ complaints
• Communication with all departments regarding customers’ complaints
• Sending prepared responses to customers
• Receiving and recording of NBS’ requests for statement
• Collecting information and documentation, processing and responding to the National Bank of Serbia
• Proposing mediation in solving disputes
• Preparing and creating internal and external reports regarding complaints
• Participation in testing of relevant activities, identification of problems in the work and make proposals for improvement products and services of Bank
• Customer education through written communication
• Providing support on complaints handling among all organization employees
• Handling all other tasks delegated by the direct superior
• Cooperation with team of Complaint Officers

For the good start, you will need:

• University degree (preferable in Law)
• At least 3 years of experience on similar positions
• MS office proficient
• Fluency in English

Personal attributes:

• Ability to work under pressure and multi-task
• Loyal, hardworking and dedicated
• Must be a flexible, responsible person with initiative.
• Ability to work well on cross-functional teams
• Taking responsibility and initiative
• Independent at work
• Good time management

You will enjoy:

• Working in a dynamic environment which allows you to grow and develop within it
• Competitive benefits and great working conditions
• Career development opportunities

Please apply by 09.03.2020.