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Consumer Contact Center Team Leader

Belgrade

Responsibilities:

  • Set goals and measure progress of teams, manage teams and members in order to reach defined targets
  • Delivery of team sales, quality and productivity targets & indicators
  • People management and development
  • Call monitoring, coaching and feedback, responsibility for delivery of defined customer experience in every call
  • Close cooperation with back office specialists in charge of workforce planning, real time monitoring and reporting
  • Compiling reports on team’s performance and customer feedback
  • Build team spirit

Requirements:

  • Bachelor in Marketing/ Economy/ Science is preferred
  • Experience in Customer Service/Sales area, understanding of front line processes
  • Knowledge of the telecommunications industry and trends
  • Knowledge on call center environments, associated targets and reporting metrics
  • Knowledge on MS Office
  • Fluent in English

We offer:

  • Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
  • Competitive terms and conditions
  • Be part of a highly competent and collaborative environment

Please note this is a temporary position through Outsourcing agency.

Please apply by 17.01.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Telenor d.o.o.


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