Consumer Contact Center Team Leader
Consumer Contact Center Team Leader
Belgrade
Responsibilities:
- Set goals and measure progress of teams, manage teams and members in order to reach defined targets
- Delivery of team sales, quality and productivity targets & indicators
- People management and development
- Call monitoring, coaching and feedback, responsibility for delivery of defined customer experience in every call
- Close cooperation with back office specialists in charge of workforce planning, real time monitoring and reporting
- Compiling reports on team’s performance and customer feedback
- Build team spirit
Requirements:
- Bachelor in Marketing/ Economy/ Science is preferred
- Experience in Customer Service/Sales area, understanding of front line processes
- Knowledge of the telecommunications industry and trends
- Knowledge on call center environments, associated targets and reporting metrics
- Knowledge on MS Office
- Fluent in English
We offer:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Competitive terms and conditions
- Be part of a highly competent and collaborative environment
Please note this is a temporary position through Outsourcing agency.
Please apply by 17.01.2019.
Yettel d.o.o.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno…
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