We are looking for:

Consumer Retention Team Leader

Belgrade

Responsibilities:

• Set goals and measure progress of teams, manage teams and members in order to exceed defined targets;
• Developing productivity-driven teams where targets are understood and consistently delivered;
• Monitoring random calls to improve quality, increase sales, minimize errors and track operative performance;
• Work closely with team members to solve customer tasks, improve performance, improve processes and providing customer feedback for products and services;
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
• People management and development, including all HR related issues;
• Close cooperation with marketing segments in charge of improvements of retention process.

Requirements:

• Minimum High school diploma, preferred Bachelor’s degree;
• Excellent written and spoken English language;
• Some experience in team leadership or coordination roles is an advantage;
• Excellent command of MS Office;
• Excellent negotiating and selling skills;
• Great communication and presentation skills;
• High accountability and responsibility, independence in work.

We offer:

• Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things;
• Competitive terms and conditions;
• Be part of a highly competent and collaborative environment.

This is a temporary position through outsourcing agency.

Please apply by 21.01.2019.