We are looking for:
Consumer Retention Team Leader
- Set goals and measure progress of teams, manage teams and members in order to exceed defined targets;
- Developing productivity-driven teams where targets are understood and consistently delivered;
- Monitoring random calls to improve quality, increase sales, minimize errors and track operative performance;
- Work closely with team members to solve customer tasks, improve performance, improve processes and providing customer feedback for products and services;
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
- People management and development, including all HR related issues;
- Close cooperation with marketing segments in charge of improvements of retention process.
- Minimum High school diploma, preferred Bachelor’s degree;
- Excellent written and spoken English language;
- Some experience in team leadership or coordination roles is an advantage;
- Excellent command of MS Office;
- Excellent negotiating and selling skills;
- Great communication and presentation skills;
- High accountability and responsibility, independence in work.
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things;
- Competitive terms and conditions;
- Be part of a highly competent and collaborative environment.
This is a temporary position through outsourcing agency.
Please apply by 21.01.2019.
Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.