We are looking for:
Consumer Retention Team Leader
Belgrade
Responsibilities:
- Set goals and measure progress of teams, manage teams and members in order to exceed defined targets;
- Developing productivity-driven teams where targets are understood and consistently delivered;
- Monitoring random calls to improve quality, increase sales, minimize errors and track operative performance;
- Work closely with team members to solve customer tasks, improve performance, improve processes and providing customer feedback for products and services;
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
- People management and development, including all HR related issues;
- Close cooperation with marketing segments in charge of improvements of retention process.
Requirements:
- Minimum High school diploma, preferred Bachelor’s degree;
- Excellent written and spoken English language;
- Some experience in team leadership or coordination roles is an advantage;
- Excellent command of MS Office;
- Excellent negotiating and selling skills;
- Great communication and presentation skills;
- High accountability and responsibility, independence in work.
We offer:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things;
- Competitive terms and conditions;
- Be part of a highly competent and collaborative environment.
This is a temporary position through outsourcing agency.
Please apply by 21.01.2019.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost