We are looking for a Contact Center agent for Serbia and Montenegro.
In Avon we place a lot of value on people's development so we are looking for a new colleague that can help us create new & exciting Field support experience within our Contact Center team.
YOUR TASKS PROFILE WHAT WE OFFER:
- Support phone calls from the Field, providing information, feedback and support by phone about the company, offers, products and procedures;
- Reply to customers e-mails and social media messages according to accepted deadlines and standards;
- Follow up of solving specific cases;
- Implement inquiries of Representatives into receiving brochure, delivery satisfaction, incentive programs and other important customer feedback for Sales Support, Marketing, etc.;
- Support delivery of E-mail/Sms/Viber field communications
- Observe Department standards, procedures and deadlines;
- Keep the Call Center Supervisor updated on current challenges.
- Secondary education;
- Costumer Service experience is preferable;
- MS Office (Word, Excel), Internet applications;
- Basic knowledge of English;
- Basic computer literacy;
- Good communication and customer service skills;
- Conflict management skills;
- Information cascading skills;
- Team working skills.
WHAT WE OFFER
- Competitive compensation package
- Opportunity for growth and development
- Company training and ongoing support from the company
- Unique opportunity for fast learning and expanding experience in multinational environment
- Employment via labor agency (outsourced).
- Work from Home office
Please send your CV and motivation letter electronically.
Only shortlist candidates will be invited.
Your applications are welcome by 2nd of October 2021.
Avon Cosmetics SCG d.o.o.
Kompanija za žene "AVON" je multinacionalna kozmetička kompanija koja ostvaruje preko $11 milijardi godišnjeg prihoda. Kao jedna od najvećih kompanija direktne prodaje, Avon posluje u više od 100 zemalja sveta i ima preko 6 miliona nezavisnih Avon Dama. Avon proizvodna linija uključuje kozmetičke, ali i modne proizvode i proizvode za kuću a neki od najpoznatijih Avon brendova su Avon Color, Anew, Skin-So-Soft, Advance Techniques, Avon Naturals... Za više informacija o kompaniji Avon posetite www.avoncompany.com.Više o poslodavcu