Contact Center Officer – German Language

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

You have a chance and a unique possibility to work for a client which is one of the leaders in German and European market in area of card payments. You would be working in an international company, gaining valuable experience and improving your skills on daily basis. The larger team of which you would be part of is composed of experienced seniors and passionate juniors. As the face of the company to most customers, our team gets the opportunity to build a strong client experience and lasting relationship with our customers. We are looking for enthusiastic, thoughtful and highly motivated problem solvers to join us. If you are passionate about working with clients and have an interest in card payment industry this is the perfect position for you! 

We offer: 

√         Highly professional starting training and continual education from not just Client Support, but many other areas of Payment Card Industry

√         Adjustable working hours both from the office and from home

√         Attractive conditions and benefits – all to be discussed on interview level 

Responsibilities:

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Use established procedures, but have the ability to deviate when needed, and require only general supervision
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned 
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Job Requirements:

• Fluent in German language (B2 level)
• Ability to read, write, type, complete basic arithmetic, and multi task 
• Proficient in relevant computer applications
• Very good knowledge of Microsoft tools
• 1-3 years of experience in a call center environment is advantage
• Knowledge of customer service practices and principles is advantage
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Work in shifts 

Apply 

Please send your applications electronically.