Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Oglas za posao je sačuvan...

Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?

Konkurs je istekao.

logo_36174

Contact Centre Director - Mobi Banka

Belgrade

Key responsibilities:

  • Strong customer orientation on client servicing
  • Coordination and development of customer services
  • Participate in the planning and budgeting activities of call centre
  • Responsible for the organization of processes and activities related to outsourced activities to other legal entities in the field of customer care
  • Preparation of manuals and communication, monitoring the operation of the call/contact centre and caring about the quality and effectiveness of agents
  • Reporting on the results of the call/contact centre
  • Coordinates the work of the bank's call/contact centre with other departments in the bank, as well as with other relevant legal entities
  • Organization, monitoring and reporting of sales and other campaigns carried out through the call/contact centre
  • Organizes the receiving, processing and preparation of responses to customer complaints
  • Makes sure to process all complaints in time and required quality, meeting all regulatory requirements
  • Preparing and sending reports on Customer Complaints

For the good start, you will need:

  • Secondary school/ college or university degree preferably
  • At least 4 years of experience in Telco/Banking industry on similar positions
  • Experience in complaint management and legal requirements
  • Proficiency in MS office
  • Fluency in English

You will enjoy:

  • Development of contact centre as main communication point for customers
  • Building omnichannel (phone, chat, social networks) servicing contact centre with focus on top class customer experience
  • Opportunity to participate in business decision making process of a large multinational company
  • Working in a dynamic environment which allows you to grow and develop within it
  • Competitive benefits and great working conditions
  • Career development opportunities

Please apply by 27.02.2020.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Telenor d.o.o.


Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj,…

Detaljnije...

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.