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Contact Centre Systems Expert and Coordinator - Mobi Banka

Mobi Banka

Beograd

05.05.2020.

ugovor puno radno vreme online intervju za posao

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Contact Centre Systems Expert and Coordinator - Mobi Banka

Key responsibilities and deliverables:

  • Analysis, design and implementation of support solutions for the Contact Centre
  • System-wide configuration changes according to business requirements
  • Maintenance of COTS and in-house developed solutions
  • Integration of vendor systems and coordination of activities with the vendor in connection with systems within the Bank
  • Real time monitoring of Contact Centre and adjusting activities in order to achieve defined KPIs
  • Creating long and short term contact volume forecasts
  • Creating accurate scheduling according to forecasted volumes and expected influences
  • Preparation of daily / weekly / monthly / quarterly / annual reports / presentations about activities and results in Contact Centre
  • Sending notifications to customers
  • Technical support for Knowledge base, internal site
  • Performs other tasks at the request of the direct superior

For a good start, you will need:

  • Minimum high school, preferably higher education from a related field
  • Fluent English (written and spoken)
  • Two years of experience working in software/systems in the field of telecommunications
  • Experience with AVAYA contact center products (CM, AES, IC, IR, VP, DD, PC)
  • Experience with relational databases (MySQL, SQL Server, Oracle)
  • Experience with software development process and distributed systems
  • Experience with J2EE servers (JBoss, Tomcat, IVR services & CCAPPS services) - basic knowledge
  • Experience with Unix-based systems (Linux, FreeBSD)

Personal attributes:

  • Aware of global ICT trends
  • Responsible and precise
  • Service minded and cooperative
  • Highly creative

You will enjoy:

  • Dynamic and friendly work environment
  • Opportunity for professional and personal development and training
  • Training necessary for quality work

 

Please, apply by 05.05.2020.

Telenor d.o.o.

Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj, Bugarskoj,…

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