Contact Centre and Sales Officer – Telenor Banka
Belgrade
Responsibilities:
- Answering incoming calls and help existing and potential clients with all bank related requirements
- Communicating with customers via live chat, social media and email
- Creating customers' interest for Telenor banka services and products
- Offering and selling Telenor banka services and products through incoming and outgoing calls and written communication
- Delivering extraordinary customer experience through great quality and professional communication
- Educating customers about bank services and products, internet and mobile banking applications etc
- Meeting personal sales goals and targets related to the level of service
- Blocking debit/credit cards, customer's applications and performing all needed changes of customer’s data and products through the system
- Retention of customers who require contract termination
- Keeping records of incoming and outgoing calls and activities within customers' profile, in accordance with the reasons of contact
Requirements:
- Minimum high school degree
- Excellent verbal and written capabilities
- Fluency in English
- Sales-minded work approach
- Willing to learn and improve capabilities
We offer:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Competitive terms and conditions
Employment for a limited period of time (one year).
Please apply by 16.12.2018.
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
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Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost