Contract Support Manager

Join us in our Excellence Center in Belgrade!

 We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

 To start your talent journey with us, apply now as:

Contract Support Manager

Location: Belgrade

You will be responsible for responsible for supporting the Engine Quick Turn Line in delivering the financial, operational and contractual target of the contract; managing contract value-flow; and improving contract and service performance transparency and stability. You will be responsible for coordinating the analysis of financial and operational account performance and ensures correct financial account reporting. You will prepare the contract reviews and propose customer contract improvement plan and customer retention plan together with the Engine Quick Turn Line team. You will drive continuous improvement to improve contract profitability in cooperation with The Manager of Quick Turn Line.  

Your responsibilities:

• Under the lead of the Quick Turn Line, monitor and manage customer contract KPIs (financial, operational, contractual) including thereof reporting (for external business reviews and internal purpose) and improvement action initiation and implementation
• Managing the value-flow of the contract and The Engine Quick Turn event, including but not limited to manage timely and accurate estimations, invoicing processes accrual management (initial invoice review, write-off and reconciliation invoice management), closing-the-loop analysis, provide feedback to Product Management and Contract performance
• Support Shop Visit Manager in customer relationship and contract management, including contract phase-in and phase-out management, contract improvement actions, customer retention plan, and reporting
• Establish and manage tools and reports to improve contract performance transparency, increase financial performance forecast accuracy, and achieve communication standardization
• Reference: Wl2fCyAzFd-kWD9FDpVipqTYlKxUN_m_ehJp8_InkTg.

Your profile:

• University Bachelor’s Degree in Engineering or Business Administration
• 5+ years’ experience in aerospace industry, with in depth knowledge of MRO industry preferred
• Core competencies in business economics and contract management, knowledge of finance is a plus
• Strong analytical and presentation skills
• Structured, solution-driven approach
• Fluent in English, both written and spoken (C1 level required)

Your chance:

• An attractive position in a global and dynamic company
• Competitive employment conditions
• Opportunity for professional and personal development

Thank you for your interest.

By submitting your application, you give your consent that all personal data you have submitted here may be processed by us for the purposes of candidate selection process in our company.

Please note that only candidates who meet the listed requirements will be contacted.

Ref: ESCAC/8864