Credit Control Team Lead

We are looking for a Credit Control Team Lead to join our European Patent Validation team in Belgrade.

As a Credit Control Team Lead you will oversee a team responsible for managing the credit and collections processes of the organisation. Your primary goal is to ensure that outstanding debts are collected in a timely manner while maintaining positive relationships with clients.

Responsibilities:

1.  Team Management:

• Lead the accounts receivable and credit control team.
• Provide guidance, support, and training to team members.
• Foresight to distribute workload and tasks in time of absence from the team.
• Collaborate with operational and customer care teams.
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2.  Credit Management:

• Develop and implement credit control policies and procedures.
• Evaluate creditworthiness of new and existing customers.
• Set credit limits and terms for customers in accordance with company policies.

3  Collections:

• Maintain portfolio of approx. 400 aged debtors to ensure timely collection.
• Manage and maintain an aged debt analysis of all outstanding payments.
• Monitor overdue accounts and initiate collection actions. Escalate any potential bad debt accounts to Line Manager.

4.  Reporting:

• Generate and analyse reports on accounts receivable aging and collection activity.
• Provide regular updates on the status of overdue accounts to management.

5.  Customer Relationships:

• Build and maintain positive relationships with customers.
• Investigate and resolve accounts receivable and customer-related issues.
• Manage mailbox, resolving customer related queries by email and phone. 

6. Process Improvement:

• Identify inefficiencies in the credit control process and recommend improvements.
• Implement best practices to streamline operations and enhance collection effectiveness.

Requirements:

• Proven experience in credit control or collections.
• Thrives in a busy environment and handles stressful situations calmly and professionally.
• Strong understanding of credit risk assessment and management.
• Excellent communication skills.
• Fluent in English.
• Proficiency in financial software and MS Excel.

Hours of Work: 

This is a full-time position, 40 working hours per week (standard Serbian working hours). This is a hybrid position working in the office 3 days every other week.

We Offer:

• Salary based on skills and experience
• Holidays: 25 days paid leave per year
• Private Health Insurance
• Life and Accident Insurance
• Paid Lunch
• Fit Pass
• Yearly Bonus
• Yearly Merit Plan 

Only shortlisted candidates will be contacted.