Cross-Process Manager (German language)

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

• A full-time employment contracts
• An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries
• Compensation package:
• Rewarding system with several types of Bonuses
• Private health insurance
• Day-off for the exam preparation
• Day-off for Saint Patron’s Day (slava) also when it is on non-working day
• Possibility to have up to 26 vacation days
• Every newborn child receives a gift (300euros) from the Company
• Possibility of international business trips
• Opportunities for advancement within the Company:
• 20% of employees got salary raise or carrier growth
• Opportunity to participate in various corporate programs 
• Interesting, creative, motivating, challenging and dynamic team-buildings 
• A highly professional and very friendly team you will enjoy being a part of
• Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
• Human corporate culture:
• 90% like the atmosphere in the company
• 94% trust the professionalism of colleagues and ask them for help in difficult situations
• Comfortable office
• Overtime working hours are recorded and compensated
• Reference: RoxUEzKHRXHGsE8Kld-xo7xIvIWFYamozC5tZFJHAVA.

Requirements:

• Working experience or knowledge of ITIL
• Understanding of IT infrastructure, Cloud services, and Information Security
• English Language: Upper-Intermediate or higher
• German Language: Upper-Intermediate or higher

Responsibilities:

• Manage Incident Management, Problem Management and Service Request Management practices
• Perform regular and ad-hoc reporting concerning Incidents, Problems and Service Requests
• Perform cross-functional work with relevant service line teams, subcontractors and vendors
• Manage continuous improvement of Incident Management, Problem Management and Service Request Management practices
• On-call duty