Dubai National Air Transport Association – dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Tropo, member of Dnata Group, is one of the leading dynamic tour operators in Germany and offers more than 10,000 hotels in the most beautiful corners around the globe. With our young, powerful team, we combine the most attractive flights and hotels in the market for our customers in Germany, Austria and Switzerland every day to dream holidays in all price categories and offer them through our large distribution network of over 7,000 travel agencies and all important online portals. We pursue a consistent quality strategy for our customers and support this through the use of efficient technologies, while at the same time welcoming creative, independent approaches and unconventional solutions We are currently looking for a travel industry professionals to join the Belgrade Team. Customer Care Agent German Language

In this role you will be expected to:

• Support in the area of complaint management after the trip
• Communication and negotiation of refund amounts with the service providers in our destinations
• Support in the area of quality (processing of construction site information, hotel changes, etc.)
• Reference: 6Pps4RaJaHDClm7vKE56SHnz4gEyqR8JTtMFwyIG2X0IweMOppABdeKXxmA9G0oq

Desirable candidate profile:

• Good command of written and spoken German and English language
• Self-confidence, open and honest
• You have an optimistic charisma, have the necessary stress resistance and enjoy the telephone support of our customers even in turbulent times
• You enjoy working in a team and are service-oriented, determined, resilient and flexible
• You have the ability to thrive under pressure
• You have excellent communication skills
• Independent, self-reliant way of working
• You are able to organize yourself in order to achieve targets/KPI’s
• You take responsibility for actions and results

Would be taken as advantage:

• Knowledge of the aviation market (airlines, airline products, destinations)
• Knowledge of Galileo
• Good working knowledge of Excel and Internet
• Confidence in handling of Microsoft Office applications

Full training will be given to the successful candidate.

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