What we will expect from you:
- Training, mentoring, coaching primarily of new, but for existing frontline employees as well, in order to reach all Customer Care values, standards and policies and deliver all business goals
- Supporting new frontline employees through the job onboarding process in the first several months on the position
- Evaluating quality of work with recognizing employees' areas of improvement and working actively to improve it
- Creating individual or group development short - midterm plans for employees in cooperation with Operationsꞌ Team Leaders and Managers
- Creates feedback loops for all training, implementing received inputs and enhancing training quality
- Improves work processes and procedures, recognizes gaps and improvement opportunities in all activities, proposes and delivers improvement
For a good start, you will need:
- College Degree/High School
- Preferable previous experience in the telecommunications industry
- Preferable background in adults’ educations, mentoring, etc.
- Fluency in English
- Advanced PPT skills
Why we think you should apply:
- Working in a friendly environment which allows you to grow and develop
- Flexible working hours with hybrid work model (in-site and off-site)
- 25 days off per year
- Participation in bonus reward system
- Private health insurance and paid yearly regular medical check-up
- Mobile phone with unlimited internet and Family Yettel tariff package
- Recreation or health program
- In-house training and development programs
- Career development opportunities
Yettel je deo e& PPF Telekom Grupe, koja je nastala iz partnerstva PPF Grupe i Emirates Telecommunication Group („e&”). e& PPF Telekom Grupa usmerena je na pružanje vrhunskog korisničkog iskustva u oblasti telekomunikacionih i digitalnih usluga u zemljama Centralne i Istočne Evrope. Yettel, deo e& PPF Telekom Grupe, ima skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovao je pod imenom Telenor Srbija. Kompanija je prisutna na tržištu od 2006. godine i trenutno zapošljava…
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- Edukacija, profesionalni razvoj
- Wellness
- Sport i rekreacija
- Dobrovoljno zdravstveno osiguranje
- Dodatni slobodni dani
- Fleksibilno radno vreme
- Nagrade, bonusi, pokloni
- Obezbeđena oprema za rad
- Porodica i roditeljstvo
- Obuke, konferencije
- Hrana i piće
- Otkup opreme
- Rad od kuće
- Društvena odgovornost