Customer Care Specialist RS

As Customer Care Specialist you effectively support all tasks related to sales and customer care for Serbian clients.

YOU WILL:

• Manage all customer onboarding process until customer is activated
• Other administrative support - preparing contracts, cards ordering all other necessary documents, reporting and data collection
• Tolls - registration, communication with toll providers, solving issues
• Dealing with internal systems including CRM, Navision etc.
• Manage Jira tickets for all work orders, being in active touch with colleagues from other departments to resolve operational issues
• Other systems and SW applications, which might apply
• Answering customer and partner inquiries directly where possible
• Interacting with HQ CC staff on resolution of incidents/questions
• Supporting customer specific reports
• Reference: RWfCqHW-T4yxKaY7zve2QLLak4510nyUDx_L-O9iuUU.

YOU'LL NEED:

• Experience as Customer Care Specialist or similar customer support is a plus
• Fluent Serbian, good command of English
• Knowledge of MS Windows, MS Office, MS SharePoint