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Konkurs je istekao.

Customer Care Specialist RS

Eurowag d.o.o.

Pančevo , Prikaži adresu

Adrese mesta rada

  • Pancevo, Maksima Gorkog 8/I, 26000 Pančevo

18.06.2024.

ugovor puno radno vreme

As Customer Care Specialist you effectively support all tasks related to sales and customer care for Serbian clients.

YOU WILL:

  • Manage all customer onboarding process until customer is activated
  • Other administrative support - preparing contracts, cards ordering all other necessary documents, reporting and data collection
  • Tolls - registration, communication with toll providers, solving issues
  • Dealing with internal systems including CRM, Navision etc.
  • Manage Jira tickets for all work orders, being in active touch with colleagues from other departments to resolve operational issues
  • Other systems and SW applications, which might apply
  • Answering customer and partner inquiries directly where possible
  • Interacting with HQ CC staff on resolution of incidents/questions
  • Supporting customer specific reports

YOU'LL NEED:

  • Experience as Customer Care Specialist or similar customer support is a plus
  • Fluent Serbian, good command of English
  • Knowledge of MS Windows, MS Office, MS SharePoint
    Konkurs je istekao.

    Eurowag d.o.o.

    WAG payment solutions, appearing under the Eurowag (EW) brand, ranks among the largest European providers of payment solutions for road mobility. During their travels across Europe, the company makes it possible for customers to pay for toll, fuel and other services at favourable rates, securely and cash-free. On top of this, it allows them to provide quick refunds on excise tax and VAT on payments carried out abroad. Eurowag customers range from carrier and haulier companies, to the recent addition…

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