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Customer Experience Representative - Albanian Language
Trizma is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
Warm, polite, outgoing? Good Albanian speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world class customer service!
Role summary:
The purpose of the job of the Customer experience representative for Albanian language is to understand the needs of our customers and provide quality support. Your main responsibilities include assisting our customers and making sure everything runs smoothly!
We are offering:
Training and development you need to become a great addition to our team and bring new dimension to the quality of our service
A knowledgeable, high achieving, experienced and fun team
Casual and international workplace environment
A competitive salary
Trizma benefit package (a day off and a present for birthday, various discounts etc)
Excellent knowledge of Albanian language, good speaking and writing skills
Excellent communication and problem-solving skills
Good organizational skills
Ability of proper business communication with colleagues
High school diploma or higher
Duties and responsibilities:
Answering telephone calls of the customers with compulsory adherence to the scripts in the domain of the job;
Informing and advising customers on service characteristics, as well as answering to customer questions.
Fetching data from customers.
Finding solutions and providing information to the customer so they can self-handle the case
Regular monitoring of the client case status
Providing feedback to the customer
Monitoring of the SLA
Provides timely and quality reporting to the Client Relation Manager on the activities and work processes
Provides support for continuous improvement of the process
Konkurs je istekao.
M Plus Serbia
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina. Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
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Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
