Customer Experience Representative - French language

M Plus Serbia d.o.o.

Rad od kuće

14.08.2024.

5 izvršilaca ugovor puno radno vreme online intervju za posao

WE'RE HIRING!

Customer Experience Representative - French language

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Warm, polite, outgoing? Good French speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service! The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be: Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client Informing and advising customers on service characteristics, as well as answering customer questions Finding solutions and providing information to the customer so they can self-handle the case Regular monitoring of the client's case status Providing feedback to the customer Monitoring of the SLA Providing timely and quality reporting to the Client Relation Manager on the activities and work processes Providing support for continuous improvement of the process Reference: nR1MOhm8k46NJr1FXZ6zijH3l3N0FHD_3h7rx4l644Y. What we expect from you: High school diploma or higher Excellent knowledge of the French language, good speaking and writing skills Basic computer literacy Excellent communication and problem-solving skills Good organizational skills Accuracy in data entry The ability to properly business communication with colleagues What you will get from us: Competitive and regular earnings Remote model of work Opportunity to develop skills Work in a large, international team Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...) There is no need for previous experience, as long as you are ready to learn and have fun during that process! If you want to give yourself a try in the new role, apply and join us! Only shortlisted candidates will be contacted. Good luck!

Konkurs je istekao.

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

Više o poslodavcu

Iskustva zaposlenih

"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo

Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje

What we expect from you:

What you will get from us: