Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.
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Customer Experience Representative – French language
Gathering and providing information
- Answers telephone calls of the customers with compulsory adherence to the scripts in the domain of the job;
- Informing and advising customers on service characteristics, as well as answering to customer questions;
- Fetching data from customers;
- Creating an order for customers;
Case solving
- Record and case analysis;
- Works on finding solutions and providing information to the customer so they can self-handle the case;
- Leading the customer through the procedure to the solution (explanation);
- Providing feedback to the customer;
- Help desk;
- Gets feedback from the customer regarding the case / service;
Escalated Cases/ Forwarded cases
- Escalating (forwarding) an emergency calls to Customer Support Representative;
- Regular monitoring of the case status;
- Providing feedback to the customer;
- Referring the customer to another institution;
Other
- Monitoring of the SLA team which he/ she is part of;
- Provides timely and quality reporting to the Client Relation Manager on the activities and work processes;
- Provides support for continuous improvement of the process;
- Regular exchange of information with the team for the purpose of joint development;
- Other business activities that may be assigned to him/ her by the Company, if necessary.
Candidate profile and qualifications:
- Excellent knowledge of French and English language
- Excellent communication skills;
- Experience in handling objections;
- Accuracy in data entry.
Deadline for applications: until fulfilled
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više
Iskustva zaposlenih
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
Beneficije
- OBUKE, KONFERENCIJE
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- KOMPANIJSKI POPUSTI
- PORODICA I RODITELJSTVO
- NAGRADE, BONUSI, POKLONI
- TIMSKA DRUŽENJA
- ZDRAVLJE