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Konkurs je istekao.

Customer Experience Representative - French language

Trizma d.o.o.

Beograd, Kragujevac, Kraljevo, Niš, Novi Sad, Subotica, Užice

29.06.2021.

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WE’RE HIRING

Customer Experience Representative - French language

 

Trizma is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Warm, polite, outgoing? Good French speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world class customer service!

Role summary:

The purpose of the job of the Customer experience representative for French language is to understand the needs of our customers and provide quality support. Your main responsibilities include assisting our customers and making sure everything runs smoothly!

We are offering:

  • Training and development you need to become a great addition to our team and bring new dimension to the quality of our service
  • A knowledgeable, high achieving, experienced and fun team
  • Casual and international workplace environment
  • A competitive salary
  • Trizma benefit package (a day off and a present for birthday, various discounts etc)
  • 40 hour work week
  • Remote working opportunities

We are looking for:

  • Excellent knowledge of French language good speaking and writing skills
  • Excellent communication and problem solving skills
  • Good organizational skills
  • Ability of proper business communication with colleagues
  • High school diploma or higher

Duties and responsibilities:

  • Answering telephone calls of the customers with compulsory adherence to the scripts in the domain of the job;
  • Informing and advising customers on service characteristics, as well as answering to customer questions.
  • Fetching data from customers.
  • Finding solutions and providing information to the customer so they can self handle the case
  • Regular monitoring of the client case status
  • Providing feedback to the customer
  • Monitoring of the SLA
  • Provides timely and quality reporting to the Client Relation Manager on the activities and work processes
  • Provides support for continuous improvement of the process
    Konkurs je istekao.

    Trizma

    Pozdrav iz Trizme! Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo. Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija. Za kompanije iz naše zemlje, iz Amerike, iz Nemačke, UK...Komuniciramo sa korisnicima iz 54 zemlje širom sveta. Cilj nam je da svako od nas učestvuje u kreiranju okruženja u kome svako ima mogućnost da primeni ... Saznajte više

    Iskustva zaposlenih

    "Prijatna radna atmosfera = super ljudi = i sve cool Pozdrav, ja sam Dejan. U Trizmi radim kao Tim lider jednog od timova koji komunicira sa korisnicima na nemačkom jeziku. Moram vam priznati, da je svaki ... " Pročitajte celo iskustvo

    Beneficije

    • ZABAVNI SADRŽAJ
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • OBUKE, KONFERENCIJE
    • TIMSKA DRUŽENJA
    • NAGRADE, BONUSI, POKLONI
    • PORODICA I RODITELJSTVO
    • KOMPANIJSKI POPUSTI
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