Customer Experience Representative for Cryptocurrency (Italian & English)

M Plus Serbia d.o.o.

Rad od kuće nakon obuke u Beogradu sa dolaskom u kancelariju 1-2 puta mesečno.

10.02.2023.

ugovor puno radno vreme online intervju za posao

WE'RE HIRING!

Customer Experience Representative for Cryptocurrency (Italian & English)

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

About the client: Bistamp was founded in 2011, aiming to provide a service that catered to a European client base and offered an alternative to a market dominated by Mt.Gox at the time. After starting out in Slovenia, Bitstamp branched out by opening a UK office in 2013 and one in Luxembourg in 2016. In addition to its office in Luxembourg, the exchange now has a presence in London, New York, and Singapore. Bitstamp has become popular with both intermediate and experienced cryptocurrency traders who are interested in purchasing more established cryptocurrencies by using fiat currencies. The exchange aims to offer its users a low-fee way of exchanging large amounts of digital currencies and it currently ranks among the top ten for its trading volumes. Bitstamp is currently one of the highest-ranked crypto exchanges in the world. Job duties/ responsibilities: Responding to client’s inquiries Answering phone calls Resolving support tickets Recording customer interactions and making profile/account changes Providing assistance to other team members Reporting and escalating cases to superiors or other departments when needed Reference: WWB1o1ekEFIgTdOh5oNg0aghFDmuDYPASoe2aovh3GI. What we expect from you: Excellent knowledge of both Italian and English language (written and verbal) – C2 level Good organizational skills The ability of properly business communication with colleagues The ability to empathize Very precise, thoughtful, and responsible toward their assignment High school diploma or equivalent Tech-savvy Previous experience with crypto or financial industries is desirable, but not mandatory What you will get from us: A remote or hybrid model of work Opportunity to develop skills through paid training Work in a large, international team Private health insurance Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...) There is no need for previous experience, as long as you are ready to learn and have fun during that process! If you want to give yourself a try in the new role, apply and join us! Only shortlisted candidates will be contacted. Good luck!

Konkurs je istekao.

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

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Iskustva zaposlenih

"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina.
Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo

Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje

About the client:

Job duties/ responsibilities:

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