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We are looking for a:

Customer Experience Team Representative

Remote - Full time

As a Customer Experience Representative at Hero, you will be the first point of contact for Hero customers, and will be there for users at every step of the way through their journey with Hero. You are someone who is eager to help educate customers and resolve issues.

You manage competing tasks and priorities well, communicate excellently, and value the customer above all else.

In this role, you’ll work with other CX team members and Product teams, pairing data and real world feedback, to make sure every interaction a user has with Hero is a rewarding experience.


  • Respond to all customer phone calls, chats, and emails
  • Provide technical troubleshooting for hardware, software, and web issues
  • Provide ordering and ecom support
  • Report and resolve new and trending issues by working with internal technical teams
  • Track and report customer feedback
  • Process warranty and service claims
  • Execute outbound call campaigns
  • Develop customer facing documentation and articles


  • 1+ years of customer support experience
  • Strong verbal and written communication skills
  • Proven multitasker who works well under pressure

Bonus Qualifications

  • Pharmaceutical or healthcare professional experience
  • Previous consumer electronics experience
  • Technical troubleshooting experience with hardware, firmware, software, and web products
  • Technical writing experience
  • Multi platform reporting experience
  • Zendesk proficiency

Deadline for applications: 12.12.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Hero

      The First End-to-End, In-Home Medication Manager. We Build Simple Solutions to Healthcare's Hardest Problems. Hero was founded to be the world's most people-focused healthcare company by creating frictionless solutions to the hardest problems facing patients and caregivers. Hero’s first product is the leap forward that caregivers and individuals need to easily automate sorting, scheduling, dosing, refills and analytics -- we built the first connected, end-to-end, in-home medication manager…


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