Customer Marketing Assistant - Maternity Cover
About us
N Family Club is one of the UK’s fastest-growing, children’s nursery Groups.
Based in London, we launched N in 2017 and in eight years, we’ve opened 40 sites, won a national Nursery World award & secured multi-million pound investment from a high profile investor to power our expansion.
If you’re excited about helping us build it - we’d love to hear from you.
Take a look for yourself www.nfamilyclub.com
About the role
This is a remote, fixed term - full time position based in Serbia, with working hours 10am-6pm CET Monday to Friday.
The Customer Marketing Assistant will play a crucial role in our local marketing strategy. To succeed, you will naturally enjoy working in a fast-paced environment, be solutions-focused and above all, have a keen eye for detail and design..
To be successful in this role, you will; Go Beyond, Be Outstandingly Outstanding and Play as a Team.
Key responsibilities and tasks:
- Play an integral role in the marketing campaigns for new nursery launches, helping to maintain the Customer Marketing playbook and undertaking relevant tasks.
- Own the brand’s customer reviews - work alongside nursery stakeholders to draft responses to Google reviews, devise the Monthly Reviews report, populate internal decks and reports with current data and pull reports on demand.
- Own the nursery enquiries targets - calculate quarterly targets, update weekly dashboards and complete monthly and quarterly reports relating to them.
- Own NPS reporting - update monthly lists, maintain the tracker, send regular communications to nurseries, compile the monthly report, and ensure raw data is kept up to date.
- Be the point of contact for nursery events (both centrally-led and nursery-led) - stay in the loop with happenings, help to facilitate marketing plans and ticket sales, create any digital or print advertising assets, and support on-the-ground teams with guest lists, logistics and operations.
- Coordinate any digital and print marketing asset requests from the nurseries and assist in their creation.
- Own the nursery offers tracker - adding and removing to the website and the CRM platform, create assets to promote them, and working closely with the Digital Marketing Analyst to share events and offer information that result in the creation of paid ads across Google and Meta.
- Support the Digital Marketing Analyst with ensuring that online nursery location pages are kept up to date - request images and short bios from nursery management teams and publish online. Maintain the internal team tracker.
Experience:
- Excellent written English and verbal communication skills.
- High attention to detail.
- Experience writing creative and engaging content for digital and print.
- Demonstrable experience of social media content creation and publishing, preferably in a fast-paced start-up environment.
- Good design skills and proficiency in image editing tools - Photoshop is desirable. Video editing skills are also highly desirable but not essential.
- High levels of organisation
About you
Competencies:
- Creative, with a love for words and written content.
- Passionate about engaging and compelling brand imagery and thoughtful design.
- Communication; Clear, succinct and well constructed communication, both written and verbally.
- Data and results oriented: Relentlessly focussed on engagement, growth, effectiveness and accountability.
- Team working: Aware of the needs of others and responds flexibly. Shares information with, supports and builds rapport with other team members at all levels.
- Independent, takes initiative: Takes responsibility for own time and effectiveness and is happy to be hands-on.
- Multi-tasker: Is happy to work on various different projects simultaneously.
- Entrepreneurial and proactive: you want to grow within our business and acquire an increased skill set along the way.
Personal attributes:
- Passion and positivity (you always see the glass half-full).
- Able to reflect on one’s self and respond positively and improve, committed to reflective practice and self-improvement.
- A love for parent and team member partnerships (you really want to make people happy).
- Ability to build trust and develop cohesive teams, and promote a sense of belonging.
Benefits
- 25 days annual leave
- Monthly team meet ups at Belgrade co-working space & team Summer Party
- Annual all expenses paid trip to London and company Winter Party
- Round the World ticket after 5 years of service
Please note, the application is open to all external candidates and all applicants are welcome to apply.
N Family Club
N Family Club is one of the UK’s fastest-growing, children’s nursery Groups. Based in London, we launched N in 2017 and in eight years, we’ve opened 42 sites, won a national Nursery World award & secured multi-million pound investment from a high profile investor to power our expansion. If you’re excited about helping us build it - we’d love to hear from you.