We are seeking a Customer Quality Engineer to manage customer-related quality issues in the automotive industry. The role involves resolving complaints, conducting root cause analysis, and ensuring customer satisfaction by driving continuous improvement in product quality.
Key Responsibilities:
- Serve as the main contact for customer quality concerns. Provide timely responses and solutions to customer complaints or inquiries
- Conduct root cause analysis using ISHIKAWA, 5 Why methodologies. Implement corrective actions and verify their effectiveness to prevent recurrence
- Maintain compliance with industry standards, particularly IATF 16949. Prepare for and participate in internal and external audits
- Track, monitor and report on customer-specific key performance indicators (KPIs.) Analyse trends and take proactive measure to address any issues
- Work with production, engineering, and other teams to resolve quality issues
- Prepare and submit key quality documentation such as PPAP and control plans
- Maintain accurate records to support production and ensure quality consistency (such as claims, COPQ records, etc.)
Qualifications:
- Bachelor’s degree in engineering or related field
- Experience in quality engineering, preferably in automotive
- Knowledge of quality tools (8D, FMEA, PPAP, APQP) and standards (ISO/TS/IATF 16949)
- Strong problem-solving and communication skills
Minth Group stands as a global leader in the manufacturing of exterior and structural automotive parts. With a workforce of 22,331 employees distributed across four business units and 77 global plants and offices, our operations span three continents and 14 countries.We take immense pride in serving…
Beneficije
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- Organizovan prevoz
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- Program mentorstva
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