Customer Quality Satisfaction Engineer

About OCSiAl Group:

OCSiAl is the world’s largest producer of graphene nanotubes. Our team consists of more than 450 employees located in Europe, USA and Asia. OCSiAl’s mission is to improve the specific properties of all base materials, making the world a better place for all living beings. We are pursuing this mission by developing universal nanotube solutions and introducing them into the manufacturing industry. This is leading to the creation of a new generation of nanoaugmented materials and end products, whose previously unobtainable properties will become the standard for consumer expectations.

Key responsibilities:

• Ensure that the products meet quality requirements.
• Contribute and coordinate resolution of product quality issues raised by customers and follow required problem-solving methodology (e.g. 8D) by engaging proper functions into problem solving process.
• Maintain customer complain registry.
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Participate in product quality planning and control process (APQP) based on customer’s specifications and requirements.
• Inform quality management team regarding customer feedback and expectations on product’s quality.
• Prepare and update all necessary quality reports as required by customers.
• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
• Assist in new product development activities (APQP) to avoid quality issues.
• Prepare and maintain product quality documentation based on ISO specifications.
• Cooperate with Production Quality Engineer to develop product quality processes based on ISO standards.
• Mange and coordinate customer ISO audits.
• Work with Quality Managers to improve quality management system based on customers audit results.
• Address customer issues in a timely manner to ensure customer satisfaction.
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Required qualifications and experience:

• Excellent communication skills.
• MS Office proficient.
• Proficient in English and local language.
• Minimum of a Bachler’s degree with a Quality Management, Engineering, Commodity Sciences, Chemistry or related.
• Knowledge of Quality Systems ISO 9001 and IATF 161949.
• Internal Auditor certificate ISO 9001 and / or IATF 16949 will be an asset.
• 2+ years as Quality Engineer in Quality Department in production environment or in Customer Satisfaction Role.
• Experience in chemical industry will be an asset.

What we offer:

• An attractive position in a global and dynamic company.
• Opportunity for professional and personal development.
• Competitive employment conditions.

Side notes:

• CV in English is required.
• Only shortlisted candidates will be contacted.