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Customer Relations Coordinator

Coficab Serbia d.o.o.

Pećinci

21.10.2020.

ugovor puno radno vreme

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About us

COFICAB is a best-in-class world leader in the manufacturing and sales of automotive cables and wires. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 11 countries all over the world. The group is number 1 worldwide in its capacity as a tier 2 supplier to most of the big players in the automotive industry.

We are looking for

Customer Relations Coordinator

Locations: Belgrade, Deč, Pećinci

You would be in charge of:

  • Analyze and monitor customers’ forecast reliability. Develop an adequate understanding about customers’ requirements and needs (Customer's Inventory, Consumption...etc.) in order to adjust and improve forecasts reliability
  • Receive, verify and enter timely customers’ forecasts and orders in the information system and provide feedback to customers Investigations of minor corporate incidents
  • Perform, follow up and update delivery plan based on customers’ orders and priorities in order to optimize transit time & pick/pack/loading time
  • Deal with customers’ extra orders, urgent delivery requests. Coordinate customers’ claims treatment process including products return coordination (reverse logistics), actions plan progress and customer feedback
  • Advise about preparation schedule, generate pick lists accordingly, control and updates physical preparation progress, products labels, delivery documents, packaging and trucks loading.
  • Validate delivery in the information system and communicate Advanced Shipment Note to customers (ASN). Follow up delivery accuracy On-Time-In Full (OTIF) and take needed action
  • Prepare, communicate and review Logistics KPI's and define accordingly continuous improvement plans of processes, procedures and systems in line with the Logistics Department and company's objectives       

This means that you have:

  • Bachelor’s degree in human sciences
  • Preferably 1 year of experience in similar position
  • Knowledge of customer relationship management
  • Fluent in English language
  • MS Office (especially Excel)

Good to have knowledge of:

  • Supply chain synchronization
  • Customer relationship management
  • Demand management & forecasting
  • Manufacturing process environment,
  • Risk management

If you feel you’re the right candidate for this role then please click ‘apply’ now!

We’d love to hear from you!

Only the shortlisted candidates will be contacted.

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