Customer Relations Coordinator

You would be in charge of:

• Analyze and monitor customers’ forecast reliability. Develop an adequate understanding about customers’ requirements and needs (Customer's Inventory, Consumption...etc.) in order to adjust and improve forecasts reliability
• Receive, verify and enter timely customers’ forecasts and orders in the information system and provide feedback to customers Investigations of minor corporate incidents
• Perform, follow up and update delivery plan based on customers’ orders and priorities in order to optimize transit time & pick/pack/loading time
• Deal with customers’ extra orders, urgent delivery requests. Coordinate customers’ claims treatment process including products return coordination (reverse logistics), actions plan progress and customer feedback
• Advise about preparation schedule, generate pick lists accordingly, control and updates physical preparation progress, products labels, delivery documents, packaging and trucks loading.
• Validate delivery in the information system and communicate Advanced Shipment Note to customers (ASN). Follow up delivery accuracy On-Time-In Full (OTIF) and take needed action
• Prepare, communicate and review Logistics KPI's and define accordingly continuous improvement plans of processes, procedures and systems in line with the Logistics Department and company's objectives       
• Reference: Gb2GZTS6vLIQXnvPUGYm4FzNqKMdeZSIQSVIn3XFhWY.

This means that you have:

• Bachelor’s degree in human sciences
• Preferably 1 year of experience in similar position
• Knowledge of customer relationship management
• Fluent in English language
• MS Office (especially Excel)

Good to have knowledge of:

• Supply chain synchronization
• Customer relationship management
• Demand management & forecasting
• Manufacturing process environment,
• Risk management

If you feel you’re the right candidate for this role then please click ‘apply’ now!

We’d love to hear from you!

Only the shortlisted candidates will be contacted.