About us
COFICAB is a best-in-class world leader in the manufacturing and sales of automotive cables and wires. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 11 countries all over the world. The group is number 1 worldwide in its capacity as a tier 2 supplier to most of the big players in the automotive industry.
We are looking for
Customer Relations Coordinator
Locations: Belgrade, Deč, Pećinci
You would be in charge of:
- Analyze and monitor customers’ forecast reliability. Develop an adequate understanding about customers’ requirements and needs (Customer's Inventory, Consumption...etc.) in order to adjust and improve forecasts reliability
- Receive, verify and enter timely customers’ forecasts and orders in the information system and provide feedback to customers Investigations of minor corporate incidents
- Perform, follow up and update delivery plan based on customers’ orders and priorities in order to optimize transit time & pick/pack/loading time
- Deal with customers’ extra orders, urgent delivery requests. Coordinate customers’ claims treatment process including products return coordination (reverse logistics), actions plan progress and customer feedback
- Advise about preparation schedule, generate pick lists accordingly, control and updates physical preparation progress, products labels, delivery documents, packaging and trucks loading.
- Validate delivery in the information system and communicate Advanced Shipment Note to customers (ASN). Follow up delivery accuracy On-Time-In Full (OTIF) and take needed action
- Prepare, communicate and review Logistics KPI's and define accordingly continuous improvement plans of processes, procedures and systems in line with the Logistics Department and company's objectives
This means that you have:
- Bachelor’s degree in human sciences
- Preferably 1 year of experience in similar position
- Knowledge of customer relationship management
- Fluent in English language
- MS Office (especially Excel)
Good to have knowledge of:
- Supply chain synchronization
- Customer relationship management
- Demand management & forecasting
- Manufacturing process environment,
- Risk management
If you feel you’re the right candidate for this role then please click ‘apply’ now!
We’d love to hear from you!
Only the shortlisted candidates will be contacted.