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Konkurs je istekao.

Customer Service Agent

Contact Service d.o.o.

Rad od kuće

17.04.2024.

ugovor puno radno vreme

Contact Service (www.contactservice.info) is looking for a new team member to join our exceptional Customer Service Team in Serbia for one of our clients in the ground transportation industry!

Do you have experience working in a call center, have a passion for customer service, a positive can-do attitude, and a keen interest in the limo industry? We want you to be part of our team!

You will love this job if:

  • you have a passion for excellence and a natural ability to solve problems
  • you're quick, decisive, and thrilled to work in a fast-paced tight-knit team
  • you are attentive to details and like complex situations where your skills can truly shine
  • you have experience working with international clients
  • you have an interest in the limo industry or willingness to learn about dispatching for luxury vehicles

To help you give your best, we will:

  • welcome you as part of our team, offer support, and do our best to keep you happy
  • provide training and learning opportunities as well as fun team-building activities
  • provide you with the opportunity to work from home

As a Customer Service agent, you will:

  • handle call answering, assist clients with any service requests and resolve complaints using different channels (phone, email, chat, text)
  • utilize company software for creating and modifying reservations, and employ mapping software for precise distance estimation
  • be processing Online Quotes and bookings through booking software
  • communicate with drivers and passengers about pick-up information, update trip status, and ensure safe arrivals at desired drop-off locations
  • collaborate with other departments to guarantee vehicle availability for events, verify details, remote bookings, and fares
  • perform additional duties as assigned

You should apply immediately if:

  • you have at least 1 year of call-center experience (black car service/limo experience will be considered an advantage)
  • you are proficient/native in English
  • you can work full time in shifts and weekends (late afternoon and night shifts Serbian time)
  • you are an advanced PC user
  • you are a person with high level of customer service skills

If you are looking for a challenge and love helping people, we can’t wait to see your resume!

*Please note only resumes submitted in English and with relevant experience will be taken into consideration.

    Konkurs je istekao.

    Contact Service d.o.o.

    Dobrodošli u Contact Service! Mi smo BPO (Business Process Outsourcing) kompanija koja pruža usluge korisničke podrške na različitim kanalima. Za sebe kažemo da smo tim entuzijasta koji primenjuje svoja znanja i veštine u procesima koji se odnose na Customer Service/Help Desk/Social Media & Content/Back Office/Data entry. Naši klijenti posluju u regionu, Sjedinjenim Američkim Državama i Evropi. Jedna smo od najmlađih kompanija u okviru Roaming Grupacije unutar koje posluje više od 20 kompanija…

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