Customer Service Focused Dispatcher
Lowcountry Valet - Purveyor of Luxury Transportation
Rad od kuće
26.07.2025.
Perfect—here’s the updated version of the listing with the training schedule included clearly:
Dispatcher / Reservation Coordinator – Excellent English Required
About the Role
We are an established transportation company specializing in premium chauffeured services. We are seeking a reliable and detail-oriented Dispatcher to join our team. This is a fast-paced, client-focused role that requires exceptional English communication skills and strong organizational abilities.
Candidates with experience using Limo Anywhere software are strongly preferred.
Working Hours:
Training Period (First 1 Month):
- Monday – Friday, 3:00 PM – 11:00 PM CET (Central European Time)
- Equivalent to 9:00 AM – 5:00 PM EST (Eastern Standard Time)
Regular Schedule (After Training):
- Monday – Friday, 6:00 AM – 2:00 PM CET (Central European Time)
- Equivalent to 12:00 AM – 8:00 AM EST (Eastern Standard Time)
Responsibilities
- 24/7 Dispatch Services
- Real-time dispatching of rides to chauffeurs
- Monitoring trip progress and providing timely status updates
- Handling last-minute bookings, schedule changes, and cancellations
- Reservation Management
- Answering calls and emails with professionalism and courtesy
- Booking rides, confirming reservations, and updating trip details
- Preparing quotes and presenting services to prospective clients
- Farm-Out Trip Coordination (FOT)
- Managing trips with affiliate partners
- Confirming availability, pricing, and service details
- Overseeing farm-out trips to ensure a smooth experience
- Customer Support
- Acting as the first point of contact for clients
- Handling inquiries, special requests, and service escalations
- Chauffeur Coordination
- Communicating trip assignments and details to chauffeurs
- Managing chauffeur scheduling and monitoring availability
- Administrative Support
- Maintaining accurate reservations in the dispatch system
- Preparing daily trip reports
- Assisting with billing and invoicing as needed
Requirements
- Excellent spoken and written English skills (mandatory)
- Prior experience in dispatch, reservations, or customer support
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Proficiency with computers and dispatch software
- Experience with Limo Anywhere is highly preferred
What We Offer
- Competitive compensation
- Up to 5 weeks of PTO and Holiday Pay
- US Travel Opportunities
- Remote work opportunity
- Company provides all hardware needed (computer, phone, etc)
- Dynamic and supportive team environment
- Training and growth opportunities within the company
Lowcountry Valet - Purveyor of Luxury Transportation
At Lowcountry Valet, we believe transportation is more than simply reaching a destination—it is an opportunity to create an experience distinguished by elegance, reliability, and the quiet confidence of impeccable service. Founded in Charleston, South Carolina, Lowcountry Valet has earned its reputation as the region’s premier provider of refined transportation, offering a curated fleet that seamlessly blends mid-century charm with modern luxury. From beautifully restored vintage buses to contemporary…