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Customer Service Representative

MassData Commerce

Novi Sad, Subotica

31.08.2020.

ugovor puno radno vreme 2. i 3. smena

 

If you’re interested in e-commerce and enjoy working on computers, love cars and would like to learn more about tires and wheels, we’d like to meet you!

Why us?

We offer a vibrant workplace with a great team, as well as a dynamic environment that is built on teamwork, communication, flexibility and respect. We communicate and listen to our employees, respect and help.

We are colleagues on work and friends outside of work with lots of laughter, coffee and cakes. We strive to Motivate with competitive salary and with a range of benefits that include those that are by the law ( 20 days of paid vacation leave with vacation bonus, Travel cost,..) and additional benefits ( personal KPI bonuses, quarterly team KPI bonuses, Christmas gifts for children of the employees, Annual systematic health check,...). Company will provide additional training opportunities for professional development (MS office packages, foreign language courses, programming courses,...). And at the very end a Team building event in order to develop team spirit and a sense of belonging to the company.

We are looking for:

Customer Service Representative

Novi Sad, Subotica

Essential Knowledge/Experience

  • C1/C2 level of English language
  • Excellent communication skills
  • Readiness to work in shifts (including night shifts)
  • Multitasking
  • Customer Service Oriented
  • Ability to work under pressure

Optional, but big plus:

  • Previous experience in similar positions is an advantage:
  • Social media responsiveness experience
  • Worked with VoIP software
  • Blind typing (US keyboard)
  • MS Office package

Job Description:

  • Answering inbound phone calls, emails and livechat
  • Helping with customer inquiries
  • Resolving any problem that customers might have
  • Creating sales orders
  • Follow up with sales orders and shipments
  • Communicating with our warehouses and our suppliers

Join our team!

    MassData Commerce DOO Subotica

    MassData Commerce is a new and fast-growing company that started 5 years ago with 7 employees. In the past years we have evolved into an LTD company currently employing 80+ people.  Our focus is on Data entry. We manage various projects, including content writing, photo management, pricing management, in-house advertising management, SEO content management, and software development. Furthermore, we have our own dedicated Customer Service team.

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    Konkurs je deaktiviran. Na zahtev poslodavca, konkurs je deaktiviran dana 31.07.2020 pre isteka prvobitno postavljenog roka.

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