Customer Service Specialist (with an interest for construction industry)
Stepsta AB
Rad od kuće
22.05.2025.
Join our small and friendly team!
We are now looking for a friendly, service-minded customer support representative to join our growing team!
About the role
You’ll be helping customers via email with everything from small questions to complete stair proposals. You’ll also assist with daily operational tasks — no two days are the same!
Here are a few examples of what you’ll be working with:
- Answering incoming emails (questions about delivery, products, proposals, transport issues – you name it)
- Communicating with our stair designers and customers to configure custom stairs
- Creating offers for custom designs (a bit of technical sales work)
- Order and shipping administration
- Helping customers with support issues
This is a diverse role where you’ll learn a lot on the job, and you'll be an important part of how we operate every day.
Who we’re looking for
You don’t need to be a stair expert (yet!) — but some technical curiosity or talent will definitely help. If you're someone who enjoys understanding how things work, you’ll likely thrive here.
Most importantly, we’re looking for someone who loves great customer service and understands the value of happy customers. We’re a growing company, and customer satisfaction is absolutely core to everything we do.
What else helps:
- You're fluent in English (a must)
- Swedish or German skills? Big plus – but not required
- You enjoy working with people (even remotely)
- You’re proactive and like taking responsibility
- You’re excited about being part of a small, growing team where your input really matters
Next step – is this you?
Are you curious? We’d love to hear from you!
Send us a personal letter where you tell us:
- Why you’d like to join our team
- A bit about yourself (your background, what motivates you, and how you like to work)
- Your expected monthly compensation
We’re excited to get to know you!
Stepsta AB
Stepsta is a Swedish company based in Stockholm. We sell wooden stairs to both private customers and businesses across Sweden, Norway, Denmark, Finland, and Germany. Our customers can design their stairs in our Online Designer, view them in 2D/3D, get instant pricing, and place their order directly online. We’re in the construction business — but in our hearts, we’re an e-commerce company! 😊