Customer Service Technical Representative – French Speaking

Summary

We’re looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Technical Representative – French Speaking. In this role, you’ll enjoy regular morning shifts from Monday to Friday, with a rotating schedule every eight weeks that includes a later shift (until 6:30 PM or 8 PM) and one Saturday.

Responsibilities

• Providing our business and enterprise customers with the best possible experience by executing various tasks in support of the Customer Support Officer;
• Learning, applying, and articulating Proximus’ products, services, tools, and operational technology;
• Handling customer orders, requests in fibre-copper network domain;
• Providing professional, useful and complete advice, and responses with regards to the cases treated;
• Communicating with the customer (internal or external) within the respectable scope and providing feedback/requests;
• Clarify and resolve general and specific customer impacting problems;
• Providing responsive support in line with company service levels and proper handling;
• Maintaining accurate account information and settings in proprietary systems;
• Staying up to date with application changes.
• Reference: JK0LBQv2Z_7Cxpouf_bRlLdZHJqR6pSLA3lI8k4ziTE.

Your Profile

• Minimum High School degree.
• Excellent knowledge of English and French language, verbal and written.
• Good knowledge of Microsoft Office applications.
• Positive attitude and results-driven motivation.
• Team oriented and flexible.
• Possesses passion for telco and IT and love toward learning new skills.
• Quick in learning new IT applications (e.g. Saly, NPS, ServiceNow).
• Ability to work in an environment with multiple IT applications.
• Using analytical way of thinking, able to solve practical problems and find best solutions.
• Previous working experience is considered as a plus.

What do we offer you?

• We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
• Good compensation - Competitive € salary plus benefits package.
• We encourage personal growth.
• We are, of course, committed to sustainability. What else did you think?
• We firmly believe that working together is important, but that having fun together is even more so.
• We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
• We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
• And the ever-important work-life balance? We keep it in the right place.
• Hybrid model of working.
• Getting proper training before start.
• Being part of a team of 60+ people working for a common goal – making our customers happy by being satisfied at work.
• Being part of a virtual team in an international context.

About Proximus

Proximus is Belgium’s leading provider of telephone, Internet, TV, and ICT services. Proximus is firmly committed to the future of its customers, the company, and its employees. BICS and Telesign are brands also part of the Proximus group and we are delighted we opened Proximus offices in Belgrade.

Our strategy relies on three exceptional strengths – our gigabit network, our technology assets, and our people – which will deliver excellent value to our stakeholders: society, our customers, and our shareholders. Working for Proximus is all about “Think Possible “- even if it seems impossible. It is a way of thinking that opens a world full of digital solutions that make our life easier, and the way we work smarter. Our purpose, “Boldly building a connected world that people trust so society blooms”, is our guiding star in delivering delightful communication and entertainment experiences for residential consumers and in enabling next generation digital innovations tailored to businesses.