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The customer success manager is the engine that powers Shyft’s NPS up and to the right. Responsible for assisting and supporting the customer throughout the process of a move, providing an outstanding customer experience.
Responsibilities:
Manage post-sale customer relationship/journey including:
- Confirming Moves with suppliers
- Sending move documentation to the customer
- Offering additional services (upselling)
- Communicating with the movers
- Updating customers accordingly
- Collecting payments from customers
- Load/delivery quality checks
- Helping with the claim process
- Post move follow up
- Auditing invoices/receipts and forwarding those to the finance team
- Monitoring relevant Slack channels
- Attending all relevant meetings
Essentials:
- Empathy
- Clear communication skills
- Problem-solving skills
- Patience
- Positive attitude
- Great listener
- A willingness to go the extra mile and secure amazing customer experience
- Outstanding performance in current role
Shyft Moving d.o.o.
Shyft is a technology and logistics company that is transforming the moving and relocation industry. Based in the SF Bay Area and with offices in Belgrade and Novi Sad - Serbia, Shyft is fundamentally changing the moving industry by bringing powerful software to help companies book more moves, increase conversions and deliver exceptional customer service. Shyft is redefining the relocation experience by developing exceptional user experiences, technology and solutions to relocate…