Working hours: Shift rotation 6-23h
Position Summary & Key Areas of Responsibility:
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
- Provides daily and weekly incident tracking sheets to report on performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provides status information
- Assigns and distributes workload to meet SLA’s
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Basic Qualifications:
- Proficiency in German and English language
- Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
- Problem solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma
NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 15,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR Voyix transforms the stores, restaurants and digital banking experiences…
Iskustva zaposlenih
"As a technical lead of software engineers at a business banking software organization within NCR Voyix, I've found my role to be incredibly rewarding. Developing solutions that directly impact how financial ... " Pročitajte celo iskustvo
Beneficije
- Flexible working hours
- Private health insurance
- Education, professional development
- Awards, bonuses, gifts
- Sport and fitness
- Food and drinks