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Customer Support Agent

Remote Position

As a leading online resource for the implementation of ISO, EU GDPR, and other standards and frameworks, and a reputable seller of various digital products through our B2B e-commerce website, Advisera.com is currently looking for a customer support agent to join our team.

If proven in terms of quality, this job will be on a continuous basis. We want to establish a long-term cooperation.

The Contractor will be responsible for interacting with the customers via email, chat and phone, providing accurate, valid and complete information and assistance, referring unresolved customer inquiries to the designated department, building sustainable relationships of trust while maintaining the highest level of customer service.

Contractor should meet the following criteria:

  • Fluent in English and Spanish language
  • 1- 2 years of experience in customer service
  • Responsible, organized person with strong communication skills and
  • Ability to respond professionally, accurately and quickly
  • Good knowledge of Windows and Microsoft Office

This as an ongoing, home-based full-time position that requires a PC, internet access and an excellent sound quality headset.

Contractor should be available for work between 4 pm and 12 am CET time zone during weekdays.

Please answer to the following questions and attach a CV in your responding message:

  1. What are your abilities that make you a good candidate for this position?
  2. Describe an experience where you received positive (or negative) feedback from a client and how that experience influenced you.
  3. Customer sent an email saying that he/she is not satisfied with the purchased product. Write a reply to this email.

Deadline for applications: 20.09.2018.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.


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Upoznaj poslodavca Advisera Expert Solutions Ltd


Advisera Expert Solutions Ltd was founded in 2009, and has quickly become a market leader in providing documentation and online support for EU GDPR, ISO 27001, ISO 22301, ISO 9001, ISO 14001, ISO 45001, AS9100, ISO 13485, IATF 16949, ISO 20000 and ITIL. We are also one of the fastest-growing providers of online courses and specialized books on ISO standards. Currently we offer products in 13 languages, and have customers in more than 100 countries worldwide.

Detaljnije...

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.