WORKPLACE DESCRIPTION
- Receiving and processing customer support requests
- Direct communication with users of the online store via phone, email, social networks and chat
- Direct communication with sellers who sell through the online store
- Direct communication with the development team (engineers, business analysts, testers)
- Responding to inquiries about orders and terms of sale and delivery
- Answering queries about how the system works
- Reproduction and documentation of reported irregularities
MANDATORY CONDITIONS
- 3+ years of experience working as a Customer Support agent
- Computer literacy - good computer skills
- Fluent oral and written communication in English and Serbian
- Readiness for further learning and development
ADVANTAGE
- Experience working with online customer support tools (ticketing systems)
- Experience working with digital text editors (Google Docs, MS Office Word)
- Experience in writing user manuals
- Experience in user education
- Previous history of working in big-size call centers
- Formal education in the domain of psychology or behavioral science
- Additional languages
EPTI
EPTI is a commercially driven global technology company with experience ranging across embedded systems to big transportation solutions, from payment solutions to finance-, CRM, ad-tech platforms and fully tailored solutions. Our company delivers complete projects from idea to design, planning to implementation and from testing to delivery. We offer a range of services and partnerships. With our global team consisting of designers, business analysts, developers, online marketing specialist, testers…
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