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Customer Support Officer (German-speaking) - senior




ugovor puno radno vreme

Viselio is a fast-growing travel start-up, providing its services in 9 European markets. We are a digital platform helping travelers around the world to obtain their travel documentation online, securely and efficiently. In wake of the ongoing pandemic, we introduced new products and services for our company clients. We are now offering fully automated visa applications, health declarations, information about global travel restrictions, COVID-19 tests and much more.

In order to provide the best possible experience for our German clients, we are currently looking for an enthusiastic and passionate Customer Support Officer (German-speaking) - senior

Your responsibilities:

  • Interact with our German-speaking customers via phone, email & chat
  • Understand their needs and support them in a swift and friendly manner
  • Advise our customers on their visa requirements and guide them through the application process
  • Ensure that our customers have a pleasant and trouble-free experience obtaining their travel documentation and COVID-19 tests
  • Give guidance and take leadership as a senior team member
  • Collaborating with our internal departments (IT, Onboarding, Customer Service Team, etc.) to enable a flawless customer experience
  • Maintaining and contributing to our company's knowledge base

Your profile:

  • Exceptional communication skills, written and verbal
  • You enjoy talking to people and give them the feeling of being in good hands
  • The ability to grasp customer’s needs and come up with great solutions
  • A strong self-cautious personality with a “can-do attitude”
  • Fluency in German (min. C1)
  • Fluency in English (company language)
  • Good ICT know-how and passionate about digital technology
  • At least 1 year of experience in a customer service environment
  • Self-motivated, willing and eager to learn and grow
  • Patience, grace, and a great sense of humor

We offer:

  • Dynamic, friendly and international working environment
  • Modern and cozy downtown office
  • Competitive salary and benefits
  • Health insurance
  • Professional and personal development
  • Team buildings and events

This is your chance to be part of a young and passionate team offering opportunities for growth and advancement. Let us revolutionize a whole industry together!

Starting date: ASAP

If you think we are a fit, then please submit your CV together with references (optional) electronically in English.

We are looking forward to meeting you!

-     Team Viselio


    • Srbija, Beograd, Rudnicka 14
    • PIB: 109748413
    • Matični broj: 21235415
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