Helbiz is looking for a highly motivated Customer Support Representative who will be responsible for providing our customers with expedient, professional and empathetic support.
Requirements:
- Perfect written and verbal skills communication in ITALIAN and English are required (we need a person who is fluent in both languages)
- Excellent customer service skills including empathy and the ability to troubleshoot issues
- Manage customer requests via live chat and email
- Ability to multitask and juggle issues without letting things slip
- Previous customer call center experience is plus.
- Proficient computer user (MS Office, Internet browsers)
What We Offer:
- Working in an innovative and motivated team, with an agile and collaborative atmosphere
- Working with an experienced team leader who will help you to learn and improve
- A company that allows you to grow and appreciates your skills and your proactivity
- You will receive a monthly salary with a chance of a bonus
- Lunch, coffee and drinks
- Modern office in the heart of Belgrade, Serbia
Helbiz wants to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow well and fast, not only as a company but also as individuals.
If you are interested in the position and your profile fits the above-stated requirements, please apply. We will be happy to have you on board!
Katarina Cvetković
Helbiz provides powerful micromobility solutions for urban areas around the world. Since we know that small trips add up, we are proud that our eco-friendly HelbizGO electric scooters help to reduce our collective carbon footprint while offering a convenient transportation solution. Perfect for small trips, our electric scooters are affordable, accessible and easy to use. Under the leadership of our Founder and CEO Salvatore Palella, Helbiz continues to grow rapidly in response to rising demand.
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