ICAP Outsourcing Solutions, a leading provider of business services in Greece and Southeastern Europe, is looking to expand its Customer Service team on behalf of a fast-growing and well-established beauty & cosmetics brand with a strong e-commerce presence.
This role involves handling inbound customer requests related to the company’s e-shop, supporting consumers throughout their online journey, and delivering a high-quality, friendly service experience.
If you are a strong communicator, enjoy helping people, and want to work in a modern and growing customer support environment — we’d love to meet you!
Key Responsibilities:
- Respond to incoming calls, chat messages, and emails from customers
- Provide support on topics such as orders, returns, payments, product info, and e-shop usage
- Handle each customer interaction with care, empathy, and professionalism
- Collaborate with internal teams to ensure timely and accurate service delivery
- Maintain customer satisfaction and contribute to a positive brand image
Candidate Profile:
- Strong communication and interpersonal skills
- Confidence in both verbal and written interaction
- Basic computer proficiency
- High school diploma minimum
- Strong English language proficiency (will be an asset)
- Customer-centric attitude and teamwork
- Previous customer service experience will be highly appreciated
Working Conditions & Benefits:
- Full-time & part-time roles available
- Rotational schedule (Monday–Saturday) with morning or afternoon shifts
- Competitive fixed salary + monthly performance bonus
- Fully paid training and continuous professional development
- Friendly, supportive, and inclusive work environment
- Career growth opportunities within a large and stable international organization
- Easy access by public transport
At ICAP Outsourcing Solutions, we are committed to equal opportunities and we handle all applications with confidentiality and professionalism.
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