My Markets d.o.o. raspisuje oglas za poziciju Customer Support Specialist – German / English Language.
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MY MARKETS is part of the leading company on the international market for financial and investment services and solutions.
With lots of a professional expertise in the financial and investment markets, we are focused on fast and sustainable growth and expansion, while remaining up to the latest trends and highest standards in the financial and investment industry. We advise and provide highest quality financial services to millions of customers worldwide in some of the most attractive countries.
Success is what bring us together: a true team of winners knows not only how to work hard, but also how to play hard. We find as one of our greatest achievements the working environment that we have built throughout the years: even though we work with some of the latest technologies and work-related platforms and tools, people are our most valuable asset! We are both proud and happy to execute our business operations in an informal working environment where every success is celebrated, and music is all around thus ensuring great mood and happy smiley faces at all times.
Now you have the amazing opportunity to join our team of winners and grow and develop with us on the position of:
Customer Support Specialist – German / English Language
On the position of a Customer Support Specialist in our organization, you will be expected to ensure a smooth and efficient communication process, making sure customers receive timely and professional customer service support and care. The role of the position is vital for the overall sales and customer care processes, as it is the one that handles inquiries, issues, or escalation, and also acts as a first contact point with new potential customers upon request.
- To handle the communication process with the end-users of our clients via different channels: phone calls, e-mail communication, real time communication via live chant platforms (inbound and outbound);
- To provide a top class customer care and support to customers regarding our clients’ platforms;
- To handle customers’ requests and inquiries and respond in a timely and professional manner;
- To always strive to provide an outstanding customer support service while keeping a high level of quality assistance;
- To work in a close collaboration and partnership with other business support units such as: Sales, Compliance and Risk departments;
- To work in compliance with all internal rules, standards, processes and regulations.
What do you need to be successful and join our What do you need to be successful and join our team of winners?
- Excellent command of German or English – both written and spoken;
- Ability to work on flexible shift coverage, including night shifts;
- Great communication and interaction skills and competences, and always approaching cases being driven by empathy and willingness to help and support others;
- А highly organized individual, able to prioritize and multitask, with a careful eye for detail;
- Result oriented – working hard towards reaching individual and team targets;
- A team player able to work under stress and within tight deadlines;
- Smiley, positive and always embracing change and working actively towards self-improvement.
Our outstanding offer:
- A great opportunity to become part of our international team;
- Opportunities to grow and develop yourself and build a great career with us in long term;
- We know how to celebrate success: Happy Friday every week with lots of music and entertaining activities!
Deadline for applications: 19.02.2019.
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