Customer Support Specialist (Macedonian)

For our Client, multinational company, we are seeking motivated and proactive candidate for the following position based in Belgrade: Customer Support Specialist (Macedonian)

Responsibilities:

• Providing to customers all information in a timely and accurate way, via phone, email or chat
• Update and maintain internal databases with all data regarding customers and their requires
• Document and report on customer feedback to improve the customer experience
• Manage and resolve customer complaints
• Identify customer service issues and suggest improvements
• Close cooperation with other departments within company
• Reference: 742iOMuxWFT_rEaNIzdlaML1R9GjkorJm39NFlVyRw0lG47Ghp9Vf3DTgW7s2G90

Candidate’s profile:

• Minimum secondary education (IV degree)
• Experience as a Customer Support Specialist or similar CS role preferred
• Fluent in Serbian and Macedonian
• Multi-tasking abilities
• Customer - oriented
• Excellent communication and problem-solving skills
• Polite and kind person

Only shortlisted candidates will be contacted.

Đorđa Stanojevića 12, 11070  Beograd, Srbija

www.workforce.rs