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Konkurs je istekao.

Customer Support and Service Quality – Paid Internship

Mitto

Beograd | Hibrid

21.06.2024.

praksa puno radno vreme dostupno studentima online intervju za posao

Join Mitto and be beyond!

Eager to go beyond? If so, we’d love to meet you!

We’re Mitto and we’re thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS).

We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. We’re riding a wave into the future, and you can join!

Here at Mitto, you’ll be working with a global team of people that’s spread out across 30 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re adaptive, resilient, and determined.

We have an opportunity for recent graduates or those about to graduate to join us for a 6-month paid internship, with possibility of extension or full-time employment!

Join our internship program and gain valuable insights into the SaaS industry and communication channels through our Cloud-Communications-Platform-as-a-Service (CPaaS). You'll have the opportunity to help our clients overcome challenges and grow professionally in a dynamic environment.

Customer Support and Service Quality – Paid Internship

How you’ll go beyond:

  • Learn about the telecommunication industry and Mitto products
  • Deep dive into our business model and client portfolio
  • Learn how to actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products
  • Learn to use diverse tools and platforms (Grafana, Kibana, Zendesk)
  • Learn how to monitor and analyze quality of our customers’ traffic
  • Gradually start to communicate with our customers, partners, and internally with other Mitto teams
  • Maintain and expand technical knowledge across all Mitto products and services, tools, and processes
  • Provide support to all clients, using different communication channels
  • Troubleshoot any quality degradation reported by other customers or departments, make adjustment when required
  • Expand technical knowledge during the whole internship program (basic understanding of mobile services - technologies, protocols - SMPP, SS7)
  • Potentially work in shifts 

What you bring to the table:

  • Final year student or graduated student from Higher education of Applied studies or Faculty (technical background, computer science or IT-related field is a plus)
  • Fluent in written and spoken English language
  • Excellent problem-solving skills, analytical approach, high level of responsibility, strong ability to prioritize
  • Eager to learn new technologies, procedures, or client's use cases

How we’ll go beyond for you:

  • Work from anywhere with full flexibility (really)
  • Tailor-made training 
  • Supported learning journeys based on your performance reviews so you can #BeBeyond
  • Seamless onboarding experience onto our business with the Mitto Academy that will help you develop a deep understanding of who we are and what we do
  • A team of highly skilled people from around the world working on the latest technologies
  • An entrepreneurial work style where your success is measured by results 
  • An open, honest, creative, and results-driven environment where your opinion is highly valued
  • Laptop, screen, mouse, headset - whatever you need to get the job done!
  • Generous paid time off, plus all public holidays
  • Opportunity for a full-time position after the internship program
    Konkurs je istekao.

    Mitto

    At Mitto, we believe communication is the lifeline of humans. Our global team of mobile technology experts share the common vision of enabling innovative and unified lines of communication that facilitate people’s lives - anywhere in the world, at any time. With agility, speed, and reliability, we offer our customers customized solutions that support their unique business objectives. From easy-to-integrate SMS, Voice, and Chat App APIs to next-generation business messaging and end-to-end phone number…

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