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Customer service & Logistics specialist

Eurolab Internacional Grup d.o.o.

Beograd, Bulevar dr. Zorana Đinđića 64a

23.12.2021.

ugovor puno radno vreme 1. smena

Eurolab International Group is a distributor of the world's most famous premium brands in the categories of beer, non-alcoholic soft drinks and spirits on the Serbian market and in the region.

Our principals on the Serbian market, at the moment are:

Asahi brewing group with brands: Kozel, Pilsner Urquell, Peroni, Peroni Nastro Azzuro, Grolsch, Asahi.

Gruppo Montenegro with brands: Amaro Montenegro, Select and Vecchia Romagna.

Fonti di Crodo with the Lemon Soda brand, which is available in several variants: Lemon, Oran, Mojito and Tonic.

We are focused on quality, innovation and differentiation on the market, as well as on the introduction of new premium brands on the Serbian market.

We believe in teamwork, in the specificity of each individual, we nurture differences, we respect opinions and we strive to maintain the right balance between private and professional life.

POSITION: Customer service & Logistics specialist

Country/market: Serbia

Position purpose:

The CS & Logistics Specialist is a pivotal role for the harmonization, synchronization and control between commercial and operational functions over the E2E O2C (order to cash) process.

Position description

  • The CS & Logistics Specialist reports to the Logistics coordinator of Serbia. 

Main duties & responsibilities are:

1. Logistics and operations

  • Maintain and administer company inventory control and property management procedure
  • Develop and maintain reports on service level, inventory accuracy, operations performance and quality KPIs
  • Help in planning and maintaining of logistics policies and procedures
  • Keep proper records of all forms of transactions relating to the company’s logistics operations, both in ERP and WMS systems
  • Resolve problems that are related to order processing, warehouse, delivery and returns processes

2. Customer service

  • Evaluate and process claims made by customers
  • Monitor the entire process of product movement (O2C)
  • Track shipments across different channels.
  • Evaluate and process claims made by customers
  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced

3. Other duties

  • Performs other duties as per need in line with country labor law and regulations as well as Eurolab Rulebook and Code of Conduct. 

Job requirements:

  • University degree in Logistics, operations, organization, engineering
  • Over 1 year experience in similar job positions.
  • Basic knowledge of using ERP (SAP or Navision is an advantage) and WMS software
  • Very good Microsoft office package capabilities
  • Very good knowledge of spoken and written English
  • Able to work in a team
  • Outstanding communication and interpersonal abilities
  • Excellent organizational skills

If you are ready to contribute with your motivation, individuality and professionalism, we will be glad to be a part of our team.

    Eurolab Internacional Grup doo Beograd

    • Srbija, Beograd, Bulevar dr. Zorana Đinđića 64a
    • PIB: 111781331
    • Matični broj: 21539490
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