Data Analyst in Microsoft

Type of engagement

This is an external staff position. You will have a temporary employment contract with E- Search company, in service of Microsoft Development Center Serbia. 

E-Search helps Microsoft get the best externally employed candidates.

At Microsoft, we’re building a culture based on learning: We want to know what our customers want and what’s going to make their work and lives better. Innovation only happens when we really understand our customers and their behavior. That’s where you come in. We’re looking for a Data Analyst (Applied Sciences) who’s driven by empathy for customers, and the need to know how to serve them better.

Microsoft Office is a suite of products and experiences used across the globe. At Microsoft Office Intelligence team in Microsoft Development Center Serbia (MDCS), we have been focusing on reimagining and empowering Microsoft Office productivity through AI-powered user experiences and services built across core Microsoft Office applications. 

Office team is seeking for a motivated, creative Data Analyst who would be obsessed with understanding customers, analyzing data, and excited about improving overall experience in Office suite of products. This is an opportunity to work with some of the best experts in the field and to grow both long-term technical and non-technical skills. 

Come help us realize our dream of delivering the highest quality and most impactful experiences to our customers. We learn from users through directed research and product usage data with the goal of delivering software and services that enable customers to be more productive and achieve more with Office products.

Responsibilities

• Work with stakeholders to turn business problems into data analysis questions, and then unearthing deep insights through analysis of data, including selecting the appropriate methodology through which to conduct data analysis and apply statistical and machine learning methods to generate accurate and actionable insights and visualizations 
• Analyze qualitative UX research results at all phases of the product development cycle and apply large toolkit of analytical practices and methods. Know how to deliver meaningful insights for a specific product and how those insights can apply to other contexts 
• Combine quantitative and qualitative information to discover new opportunities within a problem area or user scenario   
• Engage with stakeholders to produce clear, compelling, and actionable insights that influence product and service improvements that will impact millions of customers  
• Excellent communication skills, ability to present and write reports and strong teamwork preferred
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Qualifications

• Degree in statistics, signal processing, computer science, electrical engineering or related technical discipline
• Previous experience in data analyst/business intelligence role preferred, but not required
• Demonstrated excellence in coding and technical communication. 
• Proficiency in one or more modelling programming languages, including, but not limited to: Python, R, MATLAB, etc.
• Knowledge of query languages, e.g., SQL
• Passion and motivation for technology
• Understanding of software engineering principles  
• Ability to communicate in English
• Passion for growth, doing new things, and learning from others and own mistakes
• Drive for customer engagement and obsession, with data driven approach