Development and Delivery Director

Key responsibilities:

• Strategic Planning and Development:
  • Define and implement the department’s long-term strategy in alignment with the company’s business objectives.
  • Ensure efficient and optimal organization of the department through digitalization, automation, and innovation.
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• Infrastructure and Technology Process Management:
  • Responsible for ensuring high reliability and quality of network infrastructure through the planning, implementation, and maintenance of the telecommunications network.
  • Oversees security and operational standards for end-user devices, with a strategic focus on support efficiency and device security.
  • Responsible for strategic planning, improvement, and continuity of OSS systems and business applications, including supervision of external partners and vendors..
• Efficiency and Cost Optimization:
  • Manage the department budget and implement cost optimization strategies by rationalizing resources and applying advanced technological solutions.
  • Launch initiatives to enhance the efficiency of operational teams through process optimization and digitalization.
• Team Leadership and Cross-Functional Collaboration:
  • Develop and lead a highly professional and motivated team of experts in network infrastructure, IT support, and OSS applications.
  • Collaborate with other departments to ensure business process alignment and the achievement of strategic goals.
  • Drive employee development strategies, strengthen competencies, and foster innovation within the department.
• Service and Customer Experience Improvement:
  • Implement new technologies and systems to improve customer experience and service quality. 
  • Proactively monitor market trends and deploy innovations that boost the company’s competitive edge

Occupational Health and Safety:

• Ensures implementation of all legal and internal occupational health and safety procedures within the department,
• Responsible for nurturing a safety culture within the department through preventive measures and employee training, as well as implementing corrective actions in case of incidents.

Requirements:

• University degree in telecommunications, information technology, electrical engineering, or a related field.
• At least 8 years of experience in telecommunications, IT, or related industries.
• Minimum of 5 years in a managerial role at a strategic level. 
• Strong knowledge of telecommunications, IT infrastructure, and commercial operations.
• Proven experience in strategic planning and implementing business and technology initiatives.
• Excellent team leadership and change management skills.
• Understanding of OSS/BSS systems and application management.
• Excellent analytical, organizational, and communication abilities.
• Fluent in English (written and spoken).
• Ability to operate in an international and multidisciplinary environment.

Personal characteristics:

• Deep understanding of trends in telecommunications and IT industries.
• Strong leadership and strategic vision to connect network and commercial functions.
• Customer-oriented mindset. 
• Demonstrated high level of integrity and professionalism.
• Excellent communication, negotiation, and presentation skills.
• Analytical and systematic thinking with a problem-solving approach.
• Ability to lead change and innovation in a dynamic environment.
• High energy and motivation to inspire and lead teams.