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Konkurs je istekao.

Dispatch and Customer Service Representative (ON-SITE)

Nsourcing 4 you d.o.o.

Zrenjanin, Novi Sad, Bečej, Subotica

30.03.2024.

ugovor puno radno vreme 2. i 3. smena dostupno studentima dostupno osobama sa invaliditetom

Join our dynamic team at NSourcing, a leading provider of outsourcing solutions for luxury transportation companies based in the United States. We specialize in delivering top-notch service to high-end clientele, offering luxurious transportation experiences tailored to their
needs.

We are looking for a highly organized and detail-oriented individual to join us as a Reservationist/Dispatcher for our service.

Job Responsibilities:

  • Answering incoming reservation calls
  • Making new reservations as well as making changes to existing reservations
  • Dispatching fleet (Luxury sedan, SUV, Van, Bus) in a dynamic and fast-paced
    environment
  • Coordinate with planning on vehicle availability and needs
  • Assigning reservations to Drivers
  • Upgrading the current trip status in its duration
  • Communicating with drivers and passengers regarding pickup information
  • Booking reservations over the phone/email requests via company software
  • Using GPS mapping software
  • Calling affiliates worldwide to verify reservations
  • Follow company protocols for all Dispatch functions

Requirements:

  • Fluent in English, both spoken and written (mandatory)
  • Willing to work in shifts (late afternoon and night shifts in Serbian time) and during
    weekends
  • Computer skills are a must, including the use of the internet, especially online Google
    products, and MS Office
  • Exceptional organizational and time management skills, ability to prioritize and
    multitask
  • Ability to think out of the box to solve and prevent problems from occurring
  • Strong communication skills - both on the phone and in writing
  • Ability to learn proprietary industry software - for booking and dispatching
  • Works well in a fast-paced environment
  • Experience in customer support/trucking/limo/leisure/hospitality/airline/background
    will be considered as an asset

What can we offer:

  • Excellent working environment
  • Dedicated paid training and knowledge improvement
  • Full-time employment
  • Stimulating compensation
  • Potential for advancement within the company
  • Work from the office
  • This is not a remote position

Please note: We will only consider applications submitted in English.

    Konkurs je istekao.

    Nsourcing 4 you d.o.o. Novi Sad

    NSourcing is a customer support outsourcing company that provides high-quality customer service for businesses worldwide. We help clients from all over the world to elevate their customers’ experience by using the latest innovative tools and effective communication strategy. NSourcing is a global support (outsourcing) company focused on reducing operational costs and improving the bottom line of our customer’s satisfaction. Our focused and refined support center operates 24/7/365 within the IT support,…

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