We are looking for dispatchers and reservationists (1 position) with previous experience in a limo dispatch company (luxury chauffeured transportation). Work from office in Novi Sad.
CV’s and/or cover letters must be in English.
Dispatcher Duties include:
- Tracking the grid and flights
- Confirming bookings and/or changes with the drivers
- Keeping informed on any booking requirements
- Assigning and reassigning the drivers when needed
- Determines client’s needs according to received information and advises if needed, keeping with the best interest of the client
- Enters reservations into Santa Cruz if/when needed
- Keeps customers informed by answering questions using phone, chat, and email.
- Performs other duties and responsibilities as required or requested.
Reservationist Duties include:
- In charge of email correspondence with clients, affiliates and/or any other stakeholders
- Responds to rate quote requests
- Determines clients needs according to received reservations / work orders or specifications.
- Enters reservations into Santa Cruz
- Keeps customers informed by answering questions using phone, chat, and email.
- Performs other duties and responsibilities as required or requested.
Requirements:
- Strong analytical skills and attention to detail
- Ability to think on your feet and work in a fast-paced environment.
- Previous experience with Santa Cruz is a plus
- Ability to communicate effectively with high-end clients both verbally and in writing - fluent in English is a MUST.
- Excellent, clear, and effective verbal and written communication skills.
- Ability to work in a high-pressure environment with tight deadlines.
- High level of intuition to anticipate and exceed client’s needs.
Benefits:
Competitive salary.
We offer only full-time contracted positions in accordance with law.
Working in a team of young, enthusiastic people.
People oriented company operating under rules of fairness, supportiveness and respect for individuals.