At OIP, we recognize that our employees are our most valuable asset and are dedicated to fostering an inclusive and supportive work environment where every team member is empowered to excel. As a growing company with over 700 employees in diverse roles within underwriting and insurtech, we are seeking an Employee Experience Lead to play a pivotal role in sustaining our growth and success by cultivating a positive and engaging workplace.
Reporting directly to the Head of HR, your primary responsibility will be to enhance the overall employee experience by promoting a culture of collaboration, development, and well-being. You will spearhead initiatives aimed at creating an employee-centric organization, ensuring a strong sense of belonging and satisfaction among our workforce.
Requirements:
- Bachelor’s Degree or equivalent
- Minimum of 3 years of relevant experience in HR or related roles
- Proficiency in English (spoken and written)
- Familiarity with Windows Operating System, Office Suite, and Google Applications
- Knowledge of Labor Law and State Regulations
- Exceptional interpersonal and communication skills, with a proven ability to influence and collaborate effectively across all levels of the organization
- Strong leadership skills with a demonstrated track record in leading and developing HR teams
- Proven success in designing and implementing employee engagement programs that have significantly impacted organizational culture and employee satisfaction metrics
- Strong project management skills with the ability to handle multiple projects at once
- Proficiency in HR metrics such as Employee Net Promoter Score (eNPS), Employee
- Engagement Index (ESI), Turnover and Retention rates and similar
- Proficiency in HR tools such as Employee Engagement and Satisfaction surveys
- Strong analytical skills with the ability to interpret data and make data-driven decisions
Key Responsibilities:
- Collaborate with the Head of HR to plan, implement, and refine HR methodologies and processes
- Lead the entire employee experience journey from onboarding to offboarding
- Foster a positive workplace culture through innovative programs and initiatives
- Enhance company benefits programs to promote employee well-being and satisfaction
- Develop and execute strategies to boost employee engagement, satisfaction, and retention
- Oversee and conduct performance management processes to ensure alignment with organizational goals
- Conduct regular surveys to assess and improve employee satisfaction and engagement
- Manage employee communication and feedback through company meetings, suggestion programs, and one-on-one meetings
- Assist in recruitment and hiring processes
- Support daily HR operations to maintain a safe and inclusive work environment
- Develop and supervise annual HR action plans and budgets
- Generate HR department reports and collaborate cross-functionally as required
What We Offer:
Work-Life Balance
- Flexible working hours
- Hybrid work environment
- Remote Work Flexibility (Upon agreement, work from a location of your choice)
- Well-Being Program (Private Health Insurance with Mental Health Support by Rezilient)
- Team building and company events
Professional Growth and Rewards
- Development and learning programs to support career growth
- Access to online learning platforms (Coursera, Udemy)
- Mentorship programs
- Tenure Rewards
- Employee Stock Program
Employee Support and Personal Perks
- Personal Benefits (Tenure and Position-Tailored Perks)
- Birthday and New Year gifts
- Treats and sponsored lunches
- Family Support (Newborn Welcoming Gift, Kids NY gifts, Family day)
Paid Time Away
- Annual paid time off
- Life Events Leave (paternity, wedding, and bereavement)
- Care leave (taking care of family, kids, or yourself) - 5 days
Outsource Insurance Professionals
OIP has been established in Serbia in 2012., and since then has grown to more than 500 team members, in Belgrade, and in Nis. Our team consists of so many different bachelors, Masters, and PhDs, writers, musicians, cross-fitters, environment activists, and pet lowers. Thanks to the detailed, agile, compensated, and adjusted training during AIA (American Insurance Academy), all of our team members are able to independently build their careers as Insurance Technical Assistants after graduation. Continuous…
Iskustva zaposlenih
"My career journey began in 2019 when I started as an Underwriting Assistant, and despite having no prior experience in the field, the OIP mentorship program helped me to adapt quickly to the new role ... " Pročitajte celo iskustvo
Beneficije
- Dobrovoljno zdravstveno osiguranje
- Zdravlje
- Dodatni slobodni dani
- Program mentorstva
- Rad na daljinu
- Obuke, konferencije
- Timska druženja
- Sport i rekreacija
- Nagrade, bonusi, pokloni
- Hrana i piće
- Edukacija, profesionalni razvoj
- Fleksibilno radno vreme
- Zabavni sadržaj
- Porodica i roditeljstvo
- Obezbeđena oprema za rad
- Rad od kuće
- Kompanijski popusti
- Rad iz različitih kancelarija
- Društvena odgovornost
- Akcije kompanije
- Personalizovane beneficije
- Prostor za opuštanje