Trizma Smart Sourcing is the leading Business Process Technology Outsourcing company in Serbia. Trizma is serving over 40 clients around the clock in 14 major international languages and operating through our cost and energy efficient state of art service locations. In cohesive partnerships with our clients Trizma is a leader in providing innovative solutions, continually utilizing the latest available technologies combined with the professionally trained associates. Our mission is to work closely with our clients in order to discover, develop and deliver services based on transparency and trust.

To discover more about significant costs reduction through our customized service and exceptional service quality visit www.trizma.com

Starting cooperation with a globally recognized multinational company, Trizma is looking to hire high language skilled candidates to provide quality support to different global markets, on the following position:

FIELD SERVICE COORDINATOR

Position in Belgrade

Position: FIELD SERVICE COORDINATOR
Company: Client
Department: CCC
Location: Belgrade
Valid till: until fulfilled

Field Service Coordinator works in a very dynamic, multilingual and customer oriented business environment. Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility; position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.

Languages required:

German                  Russian          Polish and Czech
Romanian               French            Greek
Italian                     Spanish           Hungarian
Dutch and Danish   Turkish            Swiss German/French

Key Areas of Responsibility:

• Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions;
  
• Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time; Gathers problem information and records data in desktop tools
  
• Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
  
• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the territory; Scheduling customer installation activity
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Candidate profile and qualifications:

• Knowledge of English language
• Advanced spoken and written skills for at least one of the languages selected
• Excellent communication skills
• High level efficiency, problem solving attitude, precision and attention to detail
• Responsible with good organizational skills
• Highly motivated with team spirit
• Well-developed computer skills

 Trizma is offering:

• Long term employment opportunity for best performing candidates
• Performing services for a multinational company
• Dynamic and responsible position
• Chance for a professional and personal development
• Advancement opportunity
• Paid training

If you are confident that you are the right candidate for this challenging position, please send your CV in English.